What We Do
10
+
users and counting
What We Do
Home Care Package Management (HCP)
Manage accurate Home Care Packages with ease and produce well-presented, customer-facing statements. Model service plan additions and changes with highly accurate budget calculations and forecasts. Sandwai will automatically update rates and fees in line with Medicare changes. Reconcile Medicare payment summaries and automatically create any required adjustments.
- View live budget banner
- Easily manage level changes
- Sandwai recognises 28-day leave rules and automatically reduces a client's budget
- Produce clear, accurate and concise statements
- Send statements to coordinators for approval before finalising
- Customise statements with your organisation’s logo and colours
What We Do
NDIS & Disability Care
Sandwai is designed for ‘Plan Managed’, ‘Self-Managed’ and ‘NDIA Agency Managed’ clients. Allow your clients to receive the services they require whilst automatically capturing travel rules and non-labour costs for claiming.
- Manage NDIS line items with ease
- Schedule 1 or 2 support workers to a client
- Share important information with support workers
- Secure document management
- Simplify reporting and claiming
- Alerts to ensure client and employee safety
What We Do
Scheduling
Sandwai has an intelligent algorithm that considers a client’s requirements and preferences and matches them to the most suitable worker. These parameters are matched based on a workers employment type and availability, their location and distance to the client, and the skills and qualifications required for the service type.
- Intelligent schedule generation and optimisation
- Automatically capture support worker travel distance and time for payroll and billing purposes
- Smart scheduling tools to speed up your day-to-day operations
- Update service notes in real time, straight from the schedule
- Visits can be offered and reallocated to suitable workers in seconds
- Send group offers and automatically generate client contact reminders following job acceptance
- Schedule group activities
- Customise your schedule colours to suit your corporate branding
- Have confidence knowing your clients are being matched with suitable and qualified carers
What We Do
Client Management
Have one source of truth for all your client interactions from initial inquiry, through to onboarding and continued service. Develop strong client relationships and improve service delivery by capturing important information and service preferences. Record interactions and access information quickly and efficiently whilst providing timely communications and high-quality support.
- Single source of truth for client information
- Comprehensive client record management
- Capture Custom Details
- Real time alerts and communication to Case Managers
- Configure client focused service plans that consider the client’s goals
- Easily track client funding and budget
- Create Client Actions with alerts to remind admin teams of important tasks
- Document control and management
- Customer Service Hub supports day-today communications
What We Do
Funding
Provide the ultimate flexibility to customers by simplifying the management of a multitude of funding sources. Provide home care packages, NDIS management and claims, CHSP, fee for service, VHC, and a plethora of other supported state and federal funding programs and initiatives.
- HCP
- CHSP
- NDIS
- VHC
- DVA
- HACC
- Community Transport NSW
What We Do
Reporting & Claiming
Sandwai has an extensive suite of reports and easy access to schedule information to give you complete control over your data. Improve the quality of care, service delivery, and compliance with built-in workflows that ensure the correct recording of information, accurate claiming and reporting, and comprehensive audit logging.
What We Do
Mobility
Our Mobile App puts the most important information in front of workers to ensure that they have the resources and time to deliver quality care, access important information such as Care Plans and allergies, and record interactions and progress notes.
- View schedules, client records and important information
- Workers can review and add client notes and share them with Case Managers in real-time
- View route maps and use turn-by-turn navigation
- Request leave, log attendance and submit timesheets
- Offline capabilities ensure access to and capture of important information
- Available on both Android and iOS
What We Do
Integrations
Integration is key for modern system architecture and Sandwai supports this with a comprehensive suite of APIs, Sandwai’s middleware software, imports and exports. For example, Sandwai will send timesheets or processed hours to your payroll system and invoices to your billing system. Sandwai will communicate with your HR and CRM systems, and feed data to a BI system, amongst many other potential integrations.
Our team specialise in connecting systems to support a best of breed approach, with clients benefiting from integration with systems such as Dynamics 365, Epicor, Flare, Employment Hero, MYOB, Xero, Sage, KeyPay, Workday, Kronos, Tableau, QlikView, and a long list of powerful sales and marketing CRMs.
Sandwai acknowledges the traditional custodians of Australia and their continuing connection to land, sea and community. We pay our respects to the people, the cultures and the elders past, present and emerging.
